Troubleshooting

How do I become an eFiler?

To be authorized to eFile, Attorneys must complete eFiling training under the eLearning app. This online training has been approved by the Kentucky Bar Association for 2.0 CLE credit hours. Paralegals and other support staff cannot receive eFiling certification, but are encouraged to take this online course. Questions regarding this eFiling training can be sent to eCourtsupport@kycourts.net or by phone at 502-782-8699 ext. 50109 during the regular business hours, 8:00 AM to 5:30 PM EST, Monday through Friday. The training is available in KYeCourts under the e-learning tile or available in person at our live-training events.

I’m having trouble logging in.

If you know your username, plug the username into the username field and click <Forgot Password.> An email will be sent to the email address on record for your account that will contain a link to reset your password. This link will expire after an hour.

If you do not know your username, contact e-court support at 502-573-2350 x50109

I cannot find the party I’m looking for in CourtNet 2.0.

If you cannot locate a party, change your search parameters to broaden your search. For instance, try searching by “sounds like” criteria or “begins with” criteria. Be aware that guest users will not be able to access cases that have already had a disposition ruling. For information on those cases, please contact your local circuit court clerk.

I cannot access the case data sheet.

When you retrieve search results, if the case number is not an active hyperlink, contact e-court support for further assistance.

The system is requesting a PIN. What’s that?

If you have not yet set your PIN, you will need to do so before being able to access any confidential case data. PIN numbers are reset in the user profile application.

How do I copy other people to my notices?

You can automatically duplicate your e-filing notifications and have them directed to other email addresses. To do so, access your user profile, select the tab labeled “Additional Emails” and enter the name and email addresses of the people with whom you’d like to share notifications. Please note that anyone designated in this way will receive notifications in every case you have e-filed into.

Can I eFile sealed documents?

No, you may not electronically file sealed documents or motions to seal documents.

How do I treat the VS-300?

It can be e-filed but should only be e-filed under the document category labled VS-300. Doing so restricts access to the document to the parties and attorneys who are e-filing into the case.

I’m filing into an existing case but I don’t appear in the drop-down menu.

In this instance, use the drop-down menu and click “Not in List, Add to Case.” There is no need to add an attorney as a party if they are the e-filer unless they are also a litigant.

Why am I not receiving electronic service of documents in some of my cases?

To receive electronic service of documents, you must eFile the case initially or subsequently eFile into an existing case which “opts you in” to the case for electronic service.  A Notice of Electronic Filing will only be sent to eFilers who have associated themselves with the case and will continue to be sent to them until they have filed a proper withdrawal of appearance in a case and, if applicable, obtained an order allowing the withdrawal. 

What is the client ID field used for?

The Client ID field is used in conjunction with your in-office client traffic software. You may elect to input your office’s assigned client id value into this field. Doing so will carry that information into the CSV fields that are generated when you export your dashboard.

The eFiling system is saying I “…must accept a valid attorney party type.” What does that mean?

If you receive this message, contact e-court support immediately.

Can I select multiple methods of service on any given party?

Yes, you may. You may utilize multiple methods of service and multiple addresses for service to be completed on.

Do I need to upload a summons when requesting service?

No, under the “Party Information” tab you will have the ability to choose what service methods you would like. The summonses will be generated automatically by the system.

Where do I upload my civil case cover sheet when creating a new case in eFiling?

Case type information is automatically reported within the eFiling system, civil case cover sheets are not required for eFiling.

My envelope is locked after moving to the payment screen and I am unable to submit the envelope to court.  Can you unlock it?

An envelope may become locked for multiple reasons, including leaving the payment screen without completing the payment process, a technical error within the eFiling system or due to an issue with the payment processor.  Once locked, these envelopes cannot be unlocked, and a new envelope will need to be created to proceed. The locked envelope will expire and remove from the dashboard within 30 days.

Why is my sheriff not included in the drop-down menu of the service tab?

Sheriffs not listed are not participating with the electronic filing service. You will need to present the service package to the sheriff and pay their service fees.

How do I electronically file an amended complaint?

If they are amending the complaint because there hasn’t been a response to the complaint as of yet, or if they have been granted leave to file an amended complaint, then you will select a subsequent filing and build an envelope under the following configuration:

Answer or other responsive pleadings
Amended complaint

How do I issue an alias summons?

In order to issue an alias summons, you will create a subsequent file into that case, select service issues and file proof or reissue. The system will ask you to identify the party for whom you are seeking an alias summons. Please note, this system will not allow the e-filer to issue an alias summons if the prior generated service package was not e-filed by that same e-filer within the past 60 days.

Why do I get a message “action is invalid for the selected case” when attempting to issue an alias summons?

The eFiling system is unable to locate a service package in the case corresponding to your eFiling credentials.  Conventionally filed cases or cases in which someone other than yourself was the initial eFiling attorney will not be able to locate an electronic generated service package to allow for an alias summons issuance.  In order to issue an alias summons, you will need to file/certify your service package conventionally.

Can I eFile the AOC-280 form?

No, it needs to be conventionally filed.

I just received a Prosecutor’s Advisory Council (PAC) account, and the eFiling application says I am not certified to eFile.  How do I become eFiling certified for my new PAC account?

If you are already certified to eFile under your primary account you will need to verify your KBA credentials on your PAC account. Log into your PAC account and navigate to the user profile tile on the eCourts dashboard and select the profile identifiers tab.  Choose the blue edit KBA verification button and enter your KBA username, password, and your BAR ID.  After your credentials have been accepted, you should be eligible to eFile.

Can I eFile if I am a non-attorney, self-representing litigant?

At this time, eFiling for self-represented litigants is only available for small claims cases.

How do I eFile an AOC Form as a proposed/tendered order?  

When uploading AOC Forms as an attachment as a Proposed/Tendered Order, you will need to select the “This attachment is an AOC form,” allowing the form to be uploaded without a corresponding DOC file.